Question 1

What file types do you accept?

Accepted Answer

We accept STL and 3MF files.

Question 2

What material do you print?

Accepted Answer

We currently print PLA only.

Question 3

How is the price calculated?

Accepted Answer

Print cost is based on print time at €10 per print hour. Shipping is calculated separately and paid by the customer.

Question 4

Is the online quote final?

Accepted Answer

No. The first quote is an estimate or request. Final price may change after printability review, orientation, supports, infill, and wall settings.

Question 5

How fast is delivery?

Accepted Answer

Most orders are printed and shipped within one week after confirmation.

Question 6

What is the largest part you can print?

Accepted Answer

Our largest printers support up to 80 × 80 × 100 cm. Final fit depends on orientation and printability.

Question 7

Can I choose a color?

Accepted Answer

Yes. We offer many PLA colors. You can also request a special color.

Question 8

Do you ship outside Austria?

Accepted Answer

Yes, we serve Austria and Europe. Shipping is paid separately by the customer.

Question 9

Can you print functional parts?

Accepted Answer

Yes, PLA can be used for many functional parts, prototypes, housings, fixtures, and design models. We will review suitability before printing.

Question 10

What happens after I upload my file?

Accepted Answer

We review the file, slice it with real print settings, confirm the final price, and then print after approval.

Frequently asked questions

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